What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete submission are coming through like they are complete

    Asked by pardop1 on December 09, 2016 at 09:22 AM

    we are running several collections and there seems to incomplete transactions that comet through as if payment has been made through PayPal even though it has not been. Please look into this and let me know what i need to make sure that forms that are not accompanied by payment are held in the incomplete submissions area until resolved.



    See TURHAN, TURHAN, Altieri



  • Profile Image
    JotForm Support

    Answered by Kiran on December 09, 2016 at 10:57 AM

    I have checked your JotForm and see that the submissions are having the payments along with the payer information. Also, I notice that the payment field is a required and so it will not be allowed to submit the form unless one of the options are selected or custom amount entered. I have tried submitting your JotForm and see that the form is redirected to PayPal normally.

    Since the payment is not completed, it should be displaying in the Incomplete submissions. As I check the submissions, this test entry is not being displayed. Could you check if any of the other users that are shared with the form are completing the submission?

    Let us know if you need any further assistance. We will be happy to assist.