What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade my account

    Asked by ihakkikinali on December 10, 2016 at 08:27 AM

    I want the last renewal canceled. I want the $ 19 withdrawal from my credit card. I will update my account later as an educator account. I also want your credit card information to be deleted from your system.

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    JotForm Support

    Answered by amy on December 10, 2016 at 09:34 AM

    Hello,

    As per your request, we've refunded $19 of your last payment. It may take a few working days to reflect on your credit card account. 

    Please note that you should review your form usage limits according to our free plan. 

    If you need further assistance, please don't hesitate to inform us.

    Thank you for using Jotform.

    Regards.