What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add a PDF attachment to Email Notifications?

    Asked by just4kids on December 10, 2016 at 01:01 PM
    also, when forms are submitted by users can they be emailed as PDF or word
    documents to the form owner?
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    JotForm Support

    Answered by Jim_R on December 10, 2016 at 05:44 PM

    You can have a PDF version of the submission attached to your Email Notification but for MS Word, we don't have one.

    To enable the PDF Attachment feature, just click EMAILS at the top of your FORM BUILDER > EDIT (for the orange Email Notification) > ADVANCED tab > toggle the PDF ATTACHMENT to YES > SAVE.

  • Profile Image

    Answered by just4kids on December 10, 2016 at 06:44 PM
    Hi, I had already tried that option. But, I never received a PDF form
    attachment. Just to clarify, I should have received an PDF form at
    forms@j4kdental.com, right?
    ...
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    JotForm Support

    Answered by EltonCris on December 11, 2016 at 02:07 AM

    You have two forms in your account. Both forms have form encryption enabled. Note that PDF attachment will not work on encrypted forms since it is not supported nor possible.

    You will have to disable form encryption if you want the PDF attachment feature to work. To do that, open your form preferences and set No on Encrypt Form Data.

    If you have further questions, let us know.