What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not getting submission emails?

    Asked by dfwbcorp on December 12, 2016 at 05:22 AM

    I received a form submission on 12/8/2016 and was not notified in my email.  I just happened to stop in at jotform to grab a form link and noticed it.  That has happened before, but sometimes I DO get notified.  Was this a glitch? Is there something I need to update?

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    JotForm Support

    Answered by Nik_C on December 12, 2016 at 05:50 AM

    I checked the email associated with the form, but it didn't end in the Bounce list. Did you check if your email ended in Junk/Spam folder by any chance?

    As you can see from the below, all submissions were sent:

    Please check your spam folder and get back to us if the issue persists.

    Thank you!