Why I'm not getting submission emails?

  • Profile Image
    dfwbcorp
    Asked on December 12, 2016 at 05:22 AM

    I received a form submission on 12/8/2016 and was not notified in my email.  I just happened to stop in at jotform to grab a form link and noticed it.  That has happened before, but sometimes I DO get notified.  Was this a glitch? Is there something I need to update?

  • Profile Image
    Nik_C
    Answered on December 12, 2016 at 05:50 AM

    I checked the email associated with the form, but it didn't end in the Bounce list. Did you check if your email ended in Junk/Spam folder by any chance?

    As you can see from the below, all submissions were sent:

    Please check your spam folder and get back to us if the issue persists.

    Thank you!