Unable to use Saleforce integration app

  • Profile Image
    TaxReturn
    Asked on December 12, 2016 at 12:05 PM

    Hi there,

    I am trying to use your Salesforce app but am having trouble after entering my Salesforce login details and security token. I am getting the following error message 'Invalid username, password, security token; or user locked out.'

    I have also had an issue with the email sent from JotForm to verify my email address. When I click the link to verify my email address it is bringing up an error saying that it's not a valid link.

    Many thanks

     

    José Baptista

  • Profile Image
    Mike
    Answered on December 12, 2016 at 12:53 PM

    I was able to complete a Salesforce integration using my test account.

    The error usually means that your Salesforce credentials are not correct. You might need to reset your Salesforce password and/or security token. A new security token is emailed to you when you reset your Salesforce password.

    Please also note that our Salesforce integration is only available to Salesforce editions with API Access.