What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to use Saleforce integration app

    Asked by TaxReturn on December 12, 2016 at 12:05 PM

    Hi there,

    I am trying to use your Salesforce app but am having trouble after entering my Salesforce login details and security token. I am getting the following error message 'Invalid username, password, security token; or user locked out.'

    I have also had an issue with the email sent from JotForm to verify my email address. When I click the link to verify my email address it is bringing up an error saying that it's not a valid link.

    Many thanks


    José Baptista

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    JotForm Support

    Answered by Mike on December 12, 2016 at 12:53 PM

    I was able to complete a Salesforce integration using my test account.

    The error usually means that your Salesforce credentials are not correct. You might need to reset your Salesforce password and/or security token. A new security token is emailed to you when you reset your Salesforce password.

    Please also note that our Salesforce integration is only available to Salesforce editions with API Access.