What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Images are not coming through from our image picker.

    Asked by mikestearns1 on December 12, 2016 at 12:51 PM

    When a customer fills out our form and selects and image from our image picker, it is not coming through in the email we receive. For example - we have required fields for Primary Color, Secondary Color, and Accent Color, all of which have images. But when we receive the form in our email, those fields are blank. 

    Page URL:
    http://treadbands.com/customorders/

  • Profile Image
    JotForm Support

    Answered by Kiran on December 12, 2016 at 02:23 PM

    I have cloned your JotForm to  my account and tested by sending a test submission. I have received a notification with the images from the Image picker normally. Please see the screenshot below:

    Could you try adding a new notification to the form and see if that makes any difference? Please get back to us if you need any further assistance. We will be happy to help.