Images are not coming through from our image picker.

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    Asked on December 12, 2016 at 12:51 PM

    When a customer fills out our form and selects and image from our image picker, it is not coming through in the email we receive. For example - we have required fields for Primary Color, Secondary Color, and Accent Color, all of which have images. But when we receive the form in our email, those fields are blank. 

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    Answered on December 12, 2016 at 02:23 PM

    I have cloned your JotForm to  my account and tested by sending a test submission. I have received a notification with the images from the Image picker normally. Please see the screenshot below:

    Could you try adding a new notification to the form and see if that makes any difference? Please get back to us if you need any further assistance. We will be happy to help.