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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Sandbox transactions are going to the incomplete payment list

    Asked by nettim2048 on December 14, 2016 at 07:27 AM

    Hi Support team,

    I have created several accounts (One Business, and few of Personal) inside the PayPal SandBox accounts for my form payment test. The payments made on the form were drops into the Incomplete submission while testing. Then I have got notifications after I have clicked "Complete" button on the incomplete submission list.

    How to got a full test that transaction records could be growth to let my project client accept and assume the test is Pass?

     

    Best regards,

     

    Timmy Leung

    Page URL:
    di.timhome.hk

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 07:50 AM

    When the payment lands to your incomplete payment list, that means your IPN setting is not properly configured. Please check and make sure that the IPN is set. Please check the following guides for more details:

    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    This is also applied to Sandbox accounts. 

    If your IPN is configured, let us know so we can investigate further. In most cases, this is the problem so please check.

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    Answered by nettim2048 on December 14, 2016 at 11:04 AM

    Thanks for your help. I have followed the instructions you have mentioned, and I have got one transaction listed inside the Sandbox area successfully. But I can't test it again. The second test got fail and put on Incomplete Payment List.

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    Answered by nettim2048 on December 14, 2016 at 11:11 AM

    Thanks for your help. Please ignore my last message. Everything is working properly right now.

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 11:14 AM

    That's great! Please contact us again if there are any problems.