What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I add fields and edit my form?

    Asked by mpglularoe on December 15, 2016 at 09:50 AM

    every time I go in to edit, it jumps from the screen with options on left to the preview of the form. Seems to be a glitch but just upgraded and am unhappy I can't edit right now when I need to. Please help. 

  • Profile Image
    JotForm Support

    Answered by Jan on December 15, 2016 at 11:17 AM

    Sorry for the inconvenience. We are currently not having any issues with our Form Builder. I checked your form and I was able to enter the Form Builder when I clicked the "Edit Form" button.

    Please try to log out from your account and then close your browser. After that, re-open your browser and then log back in to JotForm.

    If the issue is still the same, please try to disable any browser extensions/add-ons. Lastly, you may try checking if the issue is happening on another browser.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Let us know how it goes. Also, please provide a screenshot on where are you experiencing this issue so that we can further investigate. Thank you.