Why won't it cancel?

I saw this note for December but it still charged me - just saw the email. Then I logged in. Tried to do it again today and saw this again only January shows where December is - What gives. "You are scheduled to be downgraded to FREE on January 16th, 2017"

I have cancelled your subscription and refunded your last payment.  You will receive the refund in 5-7 business days depending on how your bank releases funds.  There will be no further charges for your account.

If there is anything else we can help with, just let us know.