What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why won't it cancel?

    Asked by NAWBOWichita on December 15, 2016 at 10:15 AM

    I saw this note for December but it still charged me - just saw the email. Then I logged in. Tried to do it again today and saw this again only January shows where December is - What gives. "You are scheduled to be downgraded to FREE on January 16th, 2017"

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    JotForm Support

    Answered by david on December 15, 2016 at 11:36 AM

    I have cancelled your subscription and refunded your last payment.  You will receive the refund in 5-7 business days depending on how your bank releases funds.  There will be no further charges for your account.

    If there is anything else we can help with, just let us know.