Unable to upload a photo

  • democlouds
    Asked on December 15, 2016 at 11:07 AM

    Hello

     

    We are trying to upload a small photo < 1mb to one of our form but it is not working although our internet connexion is normal

    https://www.jotform.com//?formID=42641844066961

    Please help

    Jotform Thread 1012430 Screenshot
  • John_Benson
    Replied on December 15, 2016 at 12:53 PM

    I cloned your form and I tried uploading an image. I was not able to replicate the issue. I have successfully uploaded an image. See the screen animation below:

    Unable to upload a photo Image 1 Screenshot 40

    Please try inserting an image again. Here's a guide:

    1. Open your form and go to the Basic Fields tab, click the Image button.

    Unable to upload a photo Image 2 Screenshot 51

    2. In the Upload tab, click the Upload File and select the image you want to upload.

    Unable to upload a photo Image 3 Screenshot 62

    Hope that helps. Let us know if the issue persists. Thank you.