Still not able to upgrade to silver plan?

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    sunshine2127
    Asked on December 16, 2016 at 04:05 PM

    We have tried this on two different browsers on two different computers, one HP and one MAC.....It will let me do everything BUT pay for the upgrade for 1 year with a CC.....super frustrated.  I am coming up against a deadline and will need to purchase a different form product if I can't get this resolved.  Can someone call me or is there a number I can call to upgrade?  Please help!!!! 801-358-2935

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    Welvin
    Answered on December 16, 2016 at 05:57 PM

    There seems to be a script error that's causing this problem to your end. I have raised this problem to our manager to see if we can do something about it.

    For the meantime, try to do the following:

    1. Clear your browser cookies for Jotform.

    2. Clear your browser's cache.

    3. After doing the above, log in to your account and try to upgrade again. 

    Please do let us know how it goes.