What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still not able to upgrade to silver plan?

    Asked by sunshine2127 on December 16, 2016 at 04:05 PM

    We have tried this on two different browsers on two different computers, one HP and one MAC.....It will let me do everything BUT pay for the upgrade for 1 year with a CC.....super frustrated.  I am coming up against a deadline and will need to purchase a different form product if I can't get this resolved.  Can someone call me or is there a number I can call to upgrade?  Please help!!!! 801-358-2935

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    JotForm Support

    Answered by Welvin on December 16, 2016 at 05:57 PM

    There seems to be a script error that's causing this problem to your end. I have raised this problem to our manager to see if we can do something about it.

    For the meantime, try to do the following:

    1. Clear your browser cookies for Jotform.

    2. Clear your browser's cache.

    3. After doing the above, log in to your account and try to upgrade again. 

    Please do let us know how it goes.