I want to publish my form but the picture is wrong. How can I fix that?

  • kp721
    Asked on December 18, 2016 at 1:16 AM

     

     

     

     

    ****THIS IS WHAT PICTURE COMES UP WHEN I WANT TO PUBLISH MY FORM!!!*** I dont know how to change it

     
     
     
     
    I want to publish my form but the picture is wrong Screenshot 20
    Please click the link to complete this form.
    JOTFORM.US
     
     
     
     
     
  • Support_Management Jotform Support
    Replied on December 18, 2016 at 3:17 AM

    I checked this form https://www.jotform.com/63476700329155 and found this image at the bottom:

    I want to publish my form but the picture is wrong Screenshot 30

    Is that what you wanted to change? If so, just click that field on your form > click the WAND icon > REMOVE IMAGE > then change it.

    I want to publish my form but the picture is wrong Screenshot 41

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • kp721
    Replied on December 18, 2016 at 2:20 PM

    The IMAGE is when I hit PUBLISH and SHARE form in FACEBOOK. I tried going into the image settings and have no luck. I wanted this image to show instead:

    https://image.isu.pub/161016205704-187eaf7edfcc3227e71cc36483949918/jpg/page_1_thumb_large.jpg

    THANK YOU.....I have a  FB live show tonight. If i can get this working properly.

    **Could this be because I have worked with a template "Oceans Above Order Form" and made changes??**

  • kp721
    Replied on December 18, 2016 at 5:04 PM

    Hello.. I tried the first instructions and they didn't work. I resent info above. Of my question! Please advise what I should do now! Thank you

  • Charlie
    Replied on December 18, 2016 at 9:15 PM

    Could you please try the following again:

    1. First, save your image in your local storage: 

    I want to publish my form but the picture is wrong Screenshot 60

     

    2. After that, remove the existing image in your "Image" field, here's how I did mine:

    I want to publish my form but the picture is wrong Screenshot 71

     

    3. Instead of using the URL, we will upload the image on the form by getting it in your local computer's storage. Click "Choose a file" button.

    I want to publish my form but the picture is wrong Screenshot 82

     

    4. Under "Upload" tab, choose "Upload File" button. Select the downloaded image and upload it.

    I want to publish my form but the picture is wrong Screenshot 93

     

    5. This is how mine looks like:

    I want to publish my form but the picture is wrong Screenshot 104

     

    6. Click to save the changes. 

     

    Let us know if that works.

  • kp721
    Replied on December 18, 2016 at 9:44 PM
    THANK YOU…..THANK YOU….THANK YOU….. SOOOO VERY MUCH! You are so SMART and KNOWLEDGEABLE. Especially with someone older and NOT so tech savvy. “Happy Holidays"
    ...
  • Charlie
    Replied on December 18, 2016 at 11:05 PM

    You are most welcome. I'm glad that worked for you :)

    Please do feel free to contact us here in the forum if you have any concerns or if you need any assistance with. 

    Happy holidays!