I want to publish my form but the picture is wrong. How can I fix that?

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    kp721
    Asked on December 18, 2016 at 01:16 AM

     

     

     

     

    ****THIS IS WHAT PICTURE COMES UP WHEN I WANT TO PUBLISH MY FORM!!!*** I dont know how to change it

     
     
     
     
    Please click the link to complete this form.
    JOTFORM.US
     
     
     
     
     
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    Jim_R
    Answered on December 18, 2016 at 03:17 AM

    I checked this form https://www.jotform.com/63476700329155 and found this image at the bottom:

    Is that what you wanted to change? If so, just click that field on your form > click the WAND icon > REMOVE IMAGE > then change it.

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

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    kp721
    Answered on December 18, 2016 at 02:20 PM

    The IMAGE is when I hit PUBLISH and SHARE form in FACEBOOK. I tried going into the image settings and have no luck. I wanted this image to show instead:

    https://image.isu.pub/161016205704-187eaf7edfcc3227e71cc36483949918/jpg/page_1_thumb_large.jpg

    THANK YOU.....I have a  FB live show tonight. If i can get this working properly.

    **Could this be because I have worked with a template "Oceans Above Order Form" and made changes??**

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    kp721
    Answered on December 18, 2016 at 05:04 PM

    Hello.. I tried the first instructions and they didn't work. I resent info above. Of my question! Please advise what I should do now! Thank you

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    Charlie
    Answered on December 18, 2016 at 09:15 PM

    Could you please try the following again:

    1. First, save your image in your local storage: 

     

    2. After that, remove the existing image in your "Image" field, here's how I did mine:

     

    3. Instead of using the URL, we will upload the image on the form by getting it in your local computer's storage. Click "Choose a file" button.

     

    4. Under "Upload" tab, choose "Upload File" button. Select the downloaded image and upload it.

     

    5. This is how mine looks like:

     

    6. Click to save the changes. 

     

    Let us know if that works.

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    kp721
    Answered on December 18, 2016 at 09:44 PM
    THANK YOU…..THANK YOU….THANK YOU….. SOOOO VERY MUCH! You are so SMART and KNOWLEDGEABLE. Especially with someone older and NOT so tech savvy. “Happy Holidays"
    ...
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    Charlie
    Answered on December 18, 2016 at 11:05 PM

    You are most welcome. I'm glad that worked for you :)

    Please do feel free to contact us here in the forum if you have any concerns or if you need any assistance with. 

    Happy holidays!