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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to publish my form but the picture is wrong. How can I fix that?

    Asked by kp721 on December 18, 2016 at 01:16 AM

     

     

     

     

    ****THIS IS WHAT PICTURE COMES UP WHEN I WANT TO PUBLISH MY FORM!!!*** I dont know how to change it

     
     
     
     
    Please click the link to complete this form.
    JOTFORM.US
     
     
     
     
     
  • Profile Image
    JotForm Support

    Answered by Jim_R on December 18, 2016 at 03:17 AM

    I checked this form https://www.jotform.com/63476700329155 and found this image at the bottom:

    Is that what you wanted to change? If so, just click that field on your form > click the WAND icon > REMOVE IMAGE > then change it.

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • Profile Image

    Answered by kp721 on December 18, 2016 at 02:20 PM

    The IMAGE is when I hit PUBLISH and SHARE form in FACEBOOK. I tried going into the image settings and have no luck. I wanted this image to show instead:

    https://image.isu.pub/161016205704-187eaf7edfcc3227e71cc36483949918/jpg/page_1_thumb_large.jpg

    THANK YOU.....I have a  FB live show tonight. If i can get this working properly.

    **Could this be because I have worked with a template "Oceans Above Order Form" and made changes??**

  • Profile Image

    Answered by kp721 on December 18, 2016 at 05:04 PM

    Hello.. I tried the first instructions and they didn't work. I resent info above. Of my question! Please advise what I should do now! Thank you

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    JotForm Support

    Answered by Charlie on December 18, 2016 at 09:15 PM

    Could you please try the following again:

    1. First, save your image in your local storage: 

     

    2. After that, remove the existing image in your "Image" field, here's how I did mine:

     

    3. Instead of using the URL, we will upload the image on the form by getting it in your local computer's storage. Click "Choose a file" button.

     

    4. Under "Upload" tab, choose "Upload File" button. Select the downloaded image and upload it.

     

    5. This is how mine looks like:

     

    6. Click to save the changes. 

     

    Let us know if that works.

  • Profile Image

    Answered by kp721 on December 18, 2016 at 09:44 PM
    THANK YOU…..THANK YOU….THANK YOU….. SOOOO VERY MUCH! You are so SMART and KNOWLEDGEABLE. Especially with someone older and NOT so tech savvy. “Happy Holidays"
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on December 18, 2016 at 11:05 PM

    You are most welcome. I'm glad that worked for you :)

    Please do feel free to contact us here in the forum if you have any concerns or if you need any assistance with. 

    Happy holidays!