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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I upgrade to the Bronze and change to the Silver?

    Asked by janislea on December 18, 2016 at 09:22 PM

    I don't know if I need the bronze or silver plan.  Can I upgrade to the Bronze and in the next few days change to the silver and pay the difference?  

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    JotForm Support

    Answered by candy on December 20, 2016 at 07:28 AM


    If you want to change your plan in a short time period, you can do it however, you are not able to pay the difference like that. You can change your plan from Bronze to Silver with 2 different ways as the following:

    First way: After upgrading your plan from Free to the Bronze, if you prefer to change it to the Silver plan in the next days, you can downgrade your account to the Free plan again, we can refund your money back. After receiving the refund, you can upgrade your Free plan to the Silver

    Please check the following guide related to downgrading your account to the Free plan: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Second way: after upgrading your plan from Free to Bronze, you can upgrade your Bronze plan to the Silver on the pricing page of your account. After paying for the Silver plan, you will be double subscription. We will refund your money of the Bronze plan if you use Bronze plan less than 30 days.

    If you need any assistance, do not hesitate to contact us.