What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What if I reach my upload limit?

    Asked by dutchdurablecoatings on December 19, 2016 at 07:23 AM

    I have my form linked to my dropbox on a free account.

    I require my team members to upload high quality photo's to my dropbox. So the 100mb upload limit will be reached quite easily.

    What if I reach my upload limit of 100mb?

    Will my form stop accepting submissions? Or will they still be saved to my dropbox?

    Thank you for your support.

     

    Thomas

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 19, 2016 at 07:43 AM

    Hello Thomas,

    Please note that if you are reaching close to your account upload limit of 100 MB, warning email will be sent to you. Another warning email with a time frame when the forms will be disabled is sent when you reach your account upload limit. If you do not upgrade your account within the time frame, all your forms will be disabled. Once your forms are disabled, users will not be able to submit forms. 

    If you do not want to upgrade your account, you will have to ensure that your upload storage space usage is within the upload limit. You will have to delete the submission record which has file attachment. Please note that deleting a submission record will also delete the attached file as well which will free up your upload storage space. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!