What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is downgraded but I have yearly subscription.

    Asked by academiewavre on December 19, 2016 at 10:44 AM

    Hi, I sent you an email yesterday. This account has been downgraded but it is an error on your side, as last year if I remember well. Last year, you fixed the problem but it is back.

    Could you please urgently upgrade this account. My client just call me and they are not happy at all.

    please let me know ASAP on my gmail address: nicolasbieva@gmail.com (I do not have access to the other one for the moment)

     

    Regards,

     

    Nicolas Biéva

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 19, 2016 at 11:49 AM

    Hello academiewavre,

    I am not sure why your account was downgraded. You still have an active premium yearly subscription which will remain active until January 17, 2017.

    Do you want to change the credit card which is attached with your billing profile? Do let us know and we will help you.

    Thank you!