My account is downgraded but I have yearly subscription.

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    Asked on December 19, 2016 at 10:44 AM

    Hi, I sent you an email yesterday. This account has been downgraded but it is an error on your side, as last year if I remember well. Last year, you fixed the problem but it is back.

    Could you please urgently upgrade this account. My client just call me and they are not happy at all.

    please let me know ASAP on my gmail address: (I do not have access to the other one for the moment)




    Nicolas Biéva

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    Answered on December 19, 2016 at 11:49 AM

    Hello academiewavre,

    I am not sure why your account was downgraded. You still have an active premium yearly subscription which will remain active until January 17, 2017.

    Do you want to change the credit card which is attached with your billing profile? Do let us know and we will help you.

    Thank you!