What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to edit cloned form in new version editor

    Asked by BGCL on December 19, 2016 at 11:38 AM

    I cloned a form originally created in the V3 editor, it opens in the new V4 editor automatically and I can't edit any content.

    Page URL:
    https://www.jotform.com/v4/63534080874257

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2016 at 12:28 PM

    I have checked your JotForm using v4 form builder and see that the fields are editable at my end.

    Could you try logging to your account using a private/incognito window or a different browser and see if that works? If you want to switch to v3 form builder, you may switch from your Account settings.

    Please get back to us if the issue still persists. We will be happy to help. 

  • Profile Image

    Answered by BGCL on December 19, 2016 at 12:59 PM

    Rebooting my PC fixed the problem,  Thanks for the prompt response.