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    I cannot forward the applications to my email address and I am not receiving them

    Asked by poshpetsrescue on December 19, 2016 at 10:21 PM

    I tired forwarding an application to my email then it kept going me message that I need to delete the mail address 

    I cannot now recieve my applications to mslondonspets@aol.com 

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    JotForm Support

    Answered by liyam on December 20, 2016 at 01:45 AM

    Hello poshpetsrescue,

    I checked your email account and found it in our bounce list. Apparently, AOL rejected the email sent by JotForm which resulted to being included in the said bounce list.

    Reason(s) : smtp; 521 5.2.1 : (DMARC:AOL) This message failed DMARC

    AOL emails are pretty strict when it comes to auto-generated emails being sent to them, which may result to this rejection. I would recommend that if you have a gmail account, use that instead for receiving emails. I personally find that the best email service for receiving emails and system alerts.

    I also have removed your email address from the said bounce list, you should start receiving emails again from your forms the next time you receive submissions. 

    If you have questions, please let us know.