What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel My Account

    Asked by benjazz77 on December 20, 2016 at 07:02 AM

    I cancelled auto renew on my account about a month ago, but you have renewed my premium subscription. I wish to cancel my account and have the full amount refunded. Could you please deal with this as soon as possible? My account is benjazz77

     

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    JotForm Support

    Answered by emily on December 20, 2016 at 07:19 AM

    Hi,

    We are sorry for this inconvenience.

    I cancelled your Premium Yearly subscription and refunded $45 for the unused time. Your account type is now Free.

    Please check again and let us know if you encounter any problem.

    Thank you.