What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to view my form

    Asked by Kleeninitup on December 20, 2016 at 09:00 AM

    I'm trying to view the form I created but it keeps telling me it's failed. My customers even see this on my site.

    Page URL:

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    JotForm Support

    Answered by emily on December 20, 2016 at 09:21 AM


    Thank you for contacting us.

    I was able to open the form from the URL you have provided from both Safari and Chrome browsers. Additionally, I cloned the form to my account and tested on my side. I could not replicate the issue as well. I was able to make submissions to the cloned form.

    Did you embed your form into a website? If so, please provide us the URL of the website.

    For additional inspections, it would be beneficial if you could provide us the details of your problem, with details the browser you are using, with screenshots.

    Waiting for your response.

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    Answered by Kleeninitup on December 20, 2016 at 09:46 AM
    Yes I did. The website is www.kleeninitup.com and it's under the free
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    JotForm Support

    Answered by emily on December 20, 2016 at 09:56 AM

    Thank you for your response.

    I am able to view your form from the website you have provided on both Safari and Chrome browsers. 

    on Chrome

    on Safari


    Could you provide more details about your problem, with screenshots? If your problem is different from viewing the form in your website, please let us know.

    Waiting for your response.