Unable to view my form

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    Kleeninitup
    Asked on December 20, 2016 at 09:00 AM

    I'm trying to view the form I created but it keeps telling me it's failed. My customers even see this on my site.

  • Profile Image
    emily
    Answered on December 20, 2016 at 09:21 AM

    Hi,

    Thank you for contacting us.

    I was able to open the form from the URL you have provided from both Safari and Chrome browsers. Additionally, I cloned the form to my account and tested on my side. I could not replicate the issue as well. I was able to make submissions to the cloned form.

    Did you embed your form into a website? If so, please provide us the URL of the website.

    For additional inspections, it would be beneficial if you could provide us the details of your problem, with details the browser you are using, with screenshots.

    Waiting for your response.

  • Profile Image
    Kleeninitup
    Answered on December 20, 2016 at 09:46 AM
    Yes I did. The website is www.kleeninitup.com and it's under the free
    estimate
    ...
  • Profile Image
    emily
    Answered on December 20, 2016 at 09:56 AM

    Thank you for your response.

    I am able to view your form from the website you have provided on both Safari and Chrome browsers. 

    on Chrome

    on Safari

     

    Could you provide more details about your problem, with screenshots? If your problem is different from viewing the form in your website, please let us know.

    Waiting for your response.