Infusionsoft: Integration window won't load after authentication

  • ellenluccock
    Asked on December 22, 2016 at 12:39 PM

    I am trying to integrate some forms with Infusionsoft. I can get so far (authenticate, then log in to IS, then click accept) but then the screen simply won't load. Suggestions? 

  • Elton Support Team Lead
    Replied on December 22, 2016 at 1:31 PM

    I checked the Infusionsoft Integration and it's working just fine.

    Infusionsoft: Integration window wont load after authentication Image 1 Screenshot 30

    Infusionsoft: Integration window wont load after authentication Image 2 Screenshot 41

    Can you please try it again?

    If the issue persists, try to relogin from your account and check it again.

    If nothing helped, please take a screenshot of the logs shown in your browser console log so  we can forward it to our revs. 

  • ellenluccock
    Replied on December 22, 2016 at 3:35 PM

    It gets stuck after I allow it. I never get beyond this screeen.  Does Jot form work better in a particular browser? 

     

    Infusionsoft: Integration window wont load after authentication Image 1 Screenshot 20

  • AIDAN
    Replied on December 22, 2016 at 3:43 PM

    Please try setting up the integration while using this link: https://www.jotform.com/?formID=63155299377266 

     

    Kindly get back to us with the results, as I suspect the issue is related to the v4 builder. Thank you in advance.

  • ellenluccock
    Replied on December 22, 2016 at 3:47 PM

    It appears to work. I have to spend some time mapping out what we want carried over so I have not initiated it. But at least I get to that stage now! Thank you!

  • AIDAN
    Replied on December 22, 2016 at 3:58 PM

    You're quite welcome. We're happy to be of your service. Have a nice day!