What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Smooth Signature, not sending signatureAsked by ranxero on December 22, 2016 at 05:33 PM
I have a form with Smooth Signature Widget on it. I get the form emailed fine, but the signature does not show up. If I look at it at JotForm, the signature is there. Just not in the email, or PDF.
I cloned your form to test it and the smooth signature widget is showing in the email notification:
I checked our email logs and the signature image is showing in the 2 notifications for your form as well. If this is still not showing on your end, let us know and we will take another look. As far as I can tell though, the signature should be coming through without issue.
Upon further testing, here's what I get:
In the file saved to Jotform, there is a signature visible.
In the emailed version, there is a broken image icon, where the signature should be. If you click on it, it downloads the signature file.
I cant seem to get it to display the signature with the form.
Is this happening to all submissions or did this happen to just one specific submission? So far I tried replicating the problem but unfortunately was not able to. You may also check your email settings as most email client apps and some web mails prevent the display of images by default.