What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't locate my user name and password

    Asked by Annie  on December 24, 2016 at 11:18 PM

    My name is Annie, My cell phone was reset and I lost 90 % off my information. I tried to recreate an account my my business email address was already used, so how do I reset my password, get my old username or create a new account?


    Thank you for your help

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    JotForm Support

    Answered by liyam on December 24, 2016 at 11:42 PM

    Hello Annie,

    You can request for your password instructions by clicking the forgot password link at the bottom of the login fields. 

    However, there is no need to do this since I went ahead and requested for your password reset instructions. Please check your inbox or your spam folder for the said instructions.

    Note: You can either log in with your email address or your username. So long as your password is correct, you should be able to log in to your account.

    If you have questions, please let us know.

    Merry Christmas!