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    Jotform with infusionsoft plugin

    Asked by ainsleyrodriguez on December 31, 2016 at 07:59 AM

    Hey, just installed the infusion soft plugin and set up the integration and now when i complete the form i get this error;


    Invalid refresh token
    can anyone help please?
    if i remove the infusion soft plugin it works fine. 
    thanks in advance
    Page URL:

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    JotForm Support

    Answered by liyam on December 31, 2016 at 10:10 PM

    Hello ainsleyrodriguez,

    Can you try doing the following steps:

    1. Remove the Infusionsoft integration in your form

    2. Clear your browser's cache and cookies 

    3. Login back to JotForm and re-integrate your form to Infusionsoft. 

    If the problem persists, please let us know.


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    Answered by ainsleyrodriguez on January 01, 2017 at 07:37 AM

    So i've created a new test form.


    I've integrated Infusion soft and paypal. 

    I've changed the paypal iPN to 


    and it is set to enabled.

    This is also recording data as I can see in the IPN history page.

    The issue now is, once i've filled and paid -


    1) i get no confirmation e-mail from jot form

    2) the details of the form filler do not go to infusion soft.

    I also repeat, if i remove paypal integration  the data goes straight to infusionsoft. So the issue is with jotform not understanding the payment was completed from Paypal. 

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    JotForm Support

    Answered by John_Benson on January 01, 2017 at 12:30 PM

    This is a duplicate post. We will be assisting you on this thread: https://www.jotform.com/answers/1022682.

    Please reply there if necessary. Thank you.