Jotform with infusionsoft plugin

  • Profile Image
    ainsleyrodriguez
    Asked on December 31, 2016 at 07:59 AM

    Hey, just installed the infusion soft plugin and set up the integration and now when i complete the form i get this error;

     

    Oops!
    Invalid refresh token
     
    can anyone help please?
     
    if i remove the infusion soft plugin it works fine. 
     
    thanks in advance
  • Profile Image
    liyam
    Answered on December 31, 2016 at 10:10 PM

    Hello ainsleyrodriguez,

    Can you try doing the following steps:

    1. Remove the Infusionsoft integration in your form

    2. Clear your browser's cache and cookies 

    3. Login back to JotForm and re-integrate your form to Infusionsoft. 

    If the problem persists, please let us know.

    Thanks.

  • Profile Image
    ainsleyrodriguez
    Answered on January 01, 2017 at 07:37 AM

    So i've created a new test form.

    https://form.jotformeu.com/63656589961374

    I've integrated Infusion soft and paypal. 

    I've changed the paypal iPN to 

    https://www.jotform.com/ipns/paypal.php

    and it is set to enabled.

    This is also recording data as I can see in the IPN history page.

    The issue now is, once i've filled and paid -

     

    1) i get no confirmation e-mail from jot form

    2) the details of the form filler do not go to infusion soft.

    I also repeat, if i remove paypal integration  the data goes straight to infusionsoft. So the issue is with jotform not understanding the payment was completed from Paypal. 

  • Profile Image
    John_Benson
    Answered on January 01, 2017 at 12:30 PM

    This is a duplicate post. We will be assisting you on this thread: https://www.jotform.com/answers/1022682.

    Please reply there if necessary. Thank you.