What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you taking a holiday break from support?Asked by CowichanFolkGuild on December 31, 2016 at 05:51 PM
I've been tweeting to your @JotFormSupport channel, but haven't been getting any response. Is your support team off for the holidays? The text at the bottom of the most recent email blast (regarding 50% discount) indicates that you provide 24/7 support, so to not get a response over a few days conflicts with that.
Hi, thank you for contacting us.
Please note that the support we provide 24/7 is through this "Support Forum".
Could you please provide us with information on your issue so we can address it ASAP? Thank you in advance.