Are you taking a holiday break from support?

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    CowichanFolkGuild
    Asked on December 31, 2016 at 05:51 PM

    I've been tweeting to your @JotFormSupport channel, but haven't been getting any response. Is your support team off for the holidays? The text at the bottom of the most recent email blast (regarding 50% discount) indicates that you provide 24/7 support, so to not get a response over a few days conflicts with that.

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    AIDAN
    Answered on December 31, 2016 at 06:22 PM

    Hi, thank you for contacting us.

    Please note that the support we provide 24/7 is through this "Support Forum".

    Could you please provide us with information on your issue so we can address it ASAP? Thank you in advance.