Are you taking a holiday break from support?

I've been tweeting to your @JotFormSupport channel, but haven't been getting any response. Is your support team off for the holidays? The text at the bottom of the most recent email blast (regarding 50% discount) indicates that you provide 24/7 support, so to not get a response over a few days conflicts with that.

Hi, thank you for contacting us.

Please note that the support we provide 24/7 is through this "Support Forum".

Could you please provide us with information on your issue so we can address it ASAP? Thank you in advance.