What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we get an answer to a previously asked support question and email? 

    Asked by chicorycottage on January 02, 2017 at 03:08 AM
    How can we get an answer to a previously asked support question and email? 
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    JotForm Support

    Answered by Mike_G on January 02, 2017 at 03:58 AM

    I see that you have reported an issue about the error you're getting when you're trying to upload files to the upload fields of your forms yesterday.

    https://www.jotform.com/answers/1023062-URGENT-REQUEST-Upload-error-with-form#7

    When a person posts or submits an inquiry to the forum, it lands in a queue where we are alerted. Unfortunately, there are lots of questions that arrived and we give importance to each question so we respond to them in the most appropriate manner we can. So it takes us a while to get to each one.