What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why cant people access the form on Facebook, if they are using a mobile device?

    Asked by Pinupsagainstbullying on January 03, 2017 at 01:35 AM

    I have tried to access the from from a tablet and smartphone, and neither will allow me to access the form, 

    This is frustrating as we have a number of people wanting to access it, but cannot access a computer. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on January 03, 2017 at 01:42 AM


    May we know how you have embedded the form in your Facebook page? Were you using the JotForm Tab? 

    Could you please try re-embedding the form by following this guide instead: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

    We'll wait for your response.