What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I found the key submission box to decrypt my form results, but it won't upload

    Asked by iamryanfisher on January 03, 2017 at 09:57 AM

    What am I doing wrong? 

    Page URL:

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    JotForm Support

    Answered by Jan on January 03, 2017 at 11:37 AM

    Once you the "jotform.key" is in the upload field, you just need to click the "exit" button.

    Please check this user guide for more information about Form Encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. Thank you.