What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Due to sensitive information required on our applications, are the forms secure?

    Asked by Tracie   on January 03, 2017 at 11:34 AM

    We would to use the form for our home repair program.  Due to sensitive information (social security number, income) we require, we want to be sure the forms are secure.   Thanks!

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    JotForm Support

    Answered by Welvin on January 03, 2017 at 01:12 PM

    Yes, Jotform is secured in general. All forms are using HTTPS by default. Your form data are encrypted on submission. You are protected by our privacy policy (Submission Data) statement and Terms of Use (Forms and Submissions). And to make sure your form data are fully secured, we recommend the following:

    1. To do not share the form submissions page to anyone.

    2. To do not share the form report (if you are creating one).

    3. To never access your account to public places/networks or to log out right after accessing your account on a shared computer. 

    If you want an additional security on forms, you can enable the encryption. Please note the advantages and disadvantages of this feature, please read it here: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Should you need any further information, please do not hesitate to contact us again.