What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Minha conta foi desabilitada

    Asked by targetmais on January 03, 2017 at 12:26 PM
    Good afternoon,My account has been disabled, I'm an advertising agency, I can not run out of jot form.I need urgent release.Thank you.Marcus CalixtoTargetMais55 11 3522 1919
    Page URL:
    https://targetmais.com.br/contrato-inbound/

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    JotForm Support

    Answered by BJoanna on January 03, 2017 at 02:10 PM

    I have checked and your account is suspend. I am not exactly sure why. I have inspected some of your forms and I did not found any fields that are violating our terms of use, so I have activated your account. 

    Possible reason you your account was suspended is because you have forms that to not have field labels, like this form http://www.jotformz.com/form/63534455494665 

    I would suggest you to add labels to all fields on your forms. If you do not want that labels are shown on live form, you can hide them by selecting No label option inside of Form Designer. 

    Hope this will help. Let us know if you need further assistance.