What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Out of submission storage

    Asked by prchope on January 03, 2017 at 02:48 PM

    in 2015 we had a $9,95 per month plan that seems to have stopped. Now it's telling us we're out of storage. What does this really mean? Over 100 submissions and it won't take any more? Do you have any other monthly plans instead of billed yearly? 

     

    Thank you. 

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    JotForm Support

    Answered by jonathan on January 03, 2017 at 04:26 PM

    Your account/username prchope is currently under the FREE plan. Your last paid monthly subscription was on Oct 31 2015. Since the paid subscription had already expired, your subscription was downgraded to the FREE subscription as it is now.

    You may need to upgrade the subscription to the higher plan (paid plan) to be able to have an expanded storage limits. You can use the Upgrade option in the JotForm pricing page 

    https://www.jotform.com/pricing

    Hope this help. Let us know if you need further assistance.