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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the IPN we should use?

    Asked by charlescorn on January 03, 2017 at 06:55 PM

    What is the IPN we should use??

    This article says:


    Another article says:


    This is the address of that article:


    Neither seem to work for me. All transactions are appearing as "incomplete payments". I say "seem": I'm testing this out using a PayPal sandbox account. I'm assuming that a sandbox transaction will do everything a normal transaction does except give me money.

    This is a re-post of a comment on How to Enable IPN on your Paypal Account

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    JotForm Support

    Answered by EltonCris on January 04, 2017 at 01:53 AM

    Both will actually work but to avoid confusion, we have updated the guide. Please use https://www.jotform.com/ipns/paypal.php as explained in the Paypal FAQ section.

    Basically, you don't need to set the above IPN URL in your Paypal account. For as long as your Paypal IPN is enabled, it will be overridden on JotForm-initiated Paypal transactions. 

    If you're testing your Paypal Form, please follow this guide https://www.jotform.com/help/390-How-to-Test-Paypal-Payment-Form.

    Even on sandbox mode, you will have to complete the payment transactions over Paypal so the submissions will be completed.

    If you have more questions, let us know.

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    Answered by Lk@gmail.com  on April 15, 2017 at 05:46 PM

    When you test using sandbox on purchases or anything else you must when you are in that webpage such as ebay paypal etsy etc. Type http://sandbox.etsy.com or sandbox.paypal.com and then it will allow you to make a purchase or sell something.

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    JotForm Support

    Answered by Jan on April 16, 2017 at 02:42 AM


    Thank you for sharing your knowledge. I'm sure this will be helpful for everyone. If you need any help, please don't hesitate to open a new thread