What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to decrypt encrypted submissions?

    Asked by pracegroupinc on January 03, 2017 at 09:32 PM

    Hi there,

    I have 3 submissions that have been encrypted.  I have a key but I don't get a message asking to upload it. 

    Can you please explain how to use the key to read these submissions?

    I have since turned off the encryption.

    Regards

    Ingrid Chester

    pracegroupinc@gmail.com

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 04, 2017 at 02:34 AM

    If the form is not encrypted you will not be able to decrypt your previously submitted encrypted data. For you to be able to decrypt you form data you will need to set Encrypt Form Data option to Yes inside of your Form Builder > Preferences settings. Once yous set Encrypt Form Data to Yes select I will use my existing key option. 

    After that open yous submission page and upload your key.

    Also please read this guide to find more about Encrypted forms: 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Hope this will help. Let us know if you need further assistance.