How to decrypt encrypted submissions?

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    pracegroupinc
    Asked on January 03, 2017 at 09:32 PM

    Hi there,

    I have 3 submissions that have been encrypted.  I have a key but I don't get a message asking to upload it. 

    Can you please explain how to use the key to read these submissions?

    I have since turned off the encryption.

    Regards

    Ingrid Chester

    pracegroupinc@gmail.com

  • Profile Image
    BJoanna
    Answered on January 04, 2017 at 02:34 AM

    If the form is not encrypted you will not be able to decrypt your previously submitted encrypted data. For you to be able to decrypt you form data you will need to set Encrypt Form Data option to Yes inside of your Form Builder > Preferences settings. Once yous set Encrypt Form Data to Yes select I will use my existing key option. 

    After that open yous submission page and upload your key.

    Also please read this guide to find more about Encrypted forms: 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Hope this will help. Let us know if you need further assistance.