Unable to upgrade my account

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    Asked on January 09, 2017 at 02:25 PM

    Saying there is an error and we are unable to upgrade when processing payment. 

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    Answered on January 09, 2017 at 04:51 PM

    Could you let us know how you are trying to pay for the subscription? It would be helpful if you can provide us with the exact error message or a screenshot of the issue so that we can check and see what best we can do for you.  Also, please let us know if you have tried any other payment methods.