What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to upgrade my account

    Asked by c4yl on January 09, 2017 at 02:25 PM

    Saying there is an error and we are unable to upgrade when processing payment. 

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    JotForm Support

    Answered by Kiran on January 09, 2017 at 04:51 PM

    Could you let us know how you are trying to pay for the subscription? It would be helpful if you can provide us with the exact error message or a screenshot of the issue so that we can check and see what best we can do for you.  Also, please let us know if you have tried any other payment methods.