What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I create a form?

    Asked by caitlinkane on January 09, 2017 at 02:33 PM

    I have created forms here before, but for some reason whether I am trying to create a form from scratch or exporting a form from an existing form, I cannot get past the initial setup screen. When I click 'Continue' to generate the form, it remains caught in "creating form" and a new form is never established.

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    JotForm Support

    Answered by jonathan on January 09, 2017 at 04:59 PM

    I reviewed your account/username caitlinkane  and indeed there was no existing form yet on your My Forms list.

    However I could not replicate the issue you reported when I test creating a form using the Form Builder.

    Can you please retry creating a form again. Make sure you were logged in to your account already at https://www.jotform.com/login and create a form.

    User guide: How-to-create-your-first-web-form

    Let us know if issue persist.

    Thanks.