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    My notifications are not coming to either of my email addresses I have set up. Please help!

    Asked by IvyTech on January 09, 2017 at 03:40 PM

    I have followed all of your tutorials to set up my email notifications and nothing is working. I received a new submission over the weekend and there was no notification whatsoever. I have two email addresses set up to receive these notifications to make sure a submission is not missed and I still didn't get the notification. Can you please help me figure out why this isn't working. I can't have any of these submissions missed.

    Thank you in advance for your help.

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    JotForm Support

    Answered by david on January 09, 2017 at 06:10 PM

    I checked our logs and it looks like the emails were sent successfully to the two addresses in your form. 

    Chefck your spam/junkmail folder to see if they were filtered there.  As far as I can tell, your notification is set up correctly and should be working.

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    Answered by IvyTech on January 10, 2017 at 02:36 PM

    Thank you for checking. They were there in the spam folder. oops! Thanks again for checking it out for me. I appreciate it!