What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My notifications are not coming to either of my email addresses I have set up. Please help!Asked by IvyTech on January 09, 2017 at 03:40 PM
I have followed all of your tutorials to set up my email notifications and nothing is working. I received a new submission over the weekend and there was no notification whatsoever. I have two email addresses set up to receive these notifications to make sure a submission is not missed and I still didn't get the notification. Can you please help me figure out why this isn't working. I can't have any of these submissions missed.
Thank you in advance for your help.
I checked our logs and it looks like the emails were sent successfully to the two addresses in your form.
Chefck your spam/junkmail folder to see if they were filtered there. As far as I can tell, your notification is set up correctly and should be working.
Thank you for checking. They were there in the spam folder. oops! Thanks again for checking it out for me. I appreciate it!