How to restore deleted account ?

  • Profile Image
    Locus 
    Asked on January 09, 2017 at 05:47 PM

    Hello, 

    PLEASE ! I deleted my account today but I just realized that I still need it, PLEASE I ABSOLUTELY NEED IT ! Could you pleaaase retrieve it ?? It's very urgent / some clients are still working with the link of one of the forms and they just told us about it.

    There is no problem if I lose all the data of the account (past forms, submissions, ...) I just need the account to have the same link again !

    Many many many thanks ! 

     

  • Profile Image
    jonathan
    Answered on January 09, 2017 at 09:16 PM

    Actually it is not possible for you to delete your JotForm account since only us from the support have such capability to delete/remove accounts.

    You can still login to your account/username LOCUSENGLISH   at https://www.jotform.com/login

    Currently, you forms were temporarily disabled because you have already exceeded limits on your FREE account. Your account is currently on Overlimit Status.

    User guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    You may need to upgrade to higher plan to continue using JotForm.

    Hope this help. Let us know if you need further assistance.