Resend or forward submission missed due to bounce list

stonehillcollege

Asked on January 10, 2017 at 2:12 PM

Hello,

We encountered a whitelist issue and I am wondering if it would be possible for you to send submissions that were entered between 1/2 @ 6:36 pm and 1/10 at 1:48 pm to finaid@stonehill.edu and jkilday@stonehill.edu ?

https://form.jotform.com/61234138153953

Thanks so much,

Lauren Sabra

lsabra@stonehill.edu

Page URL: https://form.jotform.com/61234138153953
Jan

Replied on January 10, 2017 at 4:19 PM

Unfortunately, we don't have a direct tool that will forward the emails that were missed due to bounce list issue. However, you can forward a submission manually. Here's how:

1. In My Forms, select the form and then click the "Submissions" button.

2. In the Submissions page, select the submission and then click the "Forward" button.

3. A pop-up will appear where you can put the email recipients.

4. Click the "Forward Submissions" button when you're done.

You may also "Edit" the form and then re-submit it. This will trigger the email notifications as long as the "Send Edit" option is enabled in the email notification.

The "Edit" button can be found in the Submissions page.

The "Send on Edit" option is located in the Advanced tab of the Email Notification.

Hope that helps. Let us know if you need further assistance. Thank you.
stonehillcollege

Replied on January 11, 2017 at 8:38 AM

OK thank you, is it possible to select multiple submissions and manually trigger all at once?

Also- second question,
we have recently encountered an issue with 2 forms where the users have not received or been notified of submissions.

This has happened for 2 unique forms, each form with a unique user:

1. admission@stonehill.edu did not receive messages from noreply@jotform.com between Thursday, 1/5 @ 8:17 pm and 1/10 @ 12:33 pm.

FORM: https://form.jotform.com/62975787079983

2. JKILDAY@stonehill.edu and FINAID@stonehill.edu did not receive messages from noreply@jotform.com between 1/2 @ 6:36 pm and 1/10 at 12:27 pm.

FORM: https://form.jotform.com/61234138153953

Do you know what could cause this all of a sudden for both forms?

Also- we have resolved the issue (at least temporarily) by updating the email associated with the default profile on our account from marketing@stonehill.edu to admission@stonehill.edu, which triggered a message to pop up "X email is on our bounce list, to remove click here", then we clicked remove, and it seemed to reset admission@stonehill.edu and they are now receiving the submission notifications again from noreply@jotform,com.

We repeated the steps above for finaid@stonehill.edu and have returned to using our original email address at the default email on the account.

The concern that we still have is that we have multiple emails associated with various forms that should be receiving notifications, I would have to inventory all of the email addresses associated with submission notifications and repeat the steps above to solve the issue.

I am sure there must be a better way.

We added a few new users to jotform on 1/4 do you think that could be causing this issue somehow?

Thank you very much,

Lauren Sabra

lsabra@stonehill.edu
Jan

Replied on January 11, 2017 at 10:35 AM

Unfortunately, it is not possible to select multiple form submissions. You have to manually forward each submission.

I need to create a separate thread for your next question. Please wait for our reply on this URL: https://www.jotform.com/answers/1031687.

Thank you for understanding.