What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email failed (autoresponder)

    Asked by Shininglights on January 11, 2017 at 02:33 AM

    I keep having problems with the autoresponder.  Last time I asked for support, you recommended I change the email type from SMTP to "verified"  I did that and it worked for a while.  It is not working any more.  Please help asap.


    jotform url:  https://form.jotform.com/63278772346163

    Page URL:

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    JotForm Support

    Answered by seth on January 11, 2017 at 06:50 AM


    We are sorry for the inconvenience. Please verify your email address again. I checked the issue and gmail request a new verification now to sent JotForm emails. This is a consequence of gmail's security protocols that are applied to external email processes.

    After verifying again please turn back to us with the results.

    Thank you very much for your concern and collaboration.


  • Profile Image

    Answered by Shininglights on January 11, 2017 at 01:45 PM
    Hello - regarding the failed autoresponder:
    As you suggested, I tried to enter the same email address as a "verified"
    type, but the program responded that the email was already verified.
    Please find another solution! Thanks very much. Susan
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    JotForm Support

    Answered by Nik_C on January 11, 2017 at 05:50 PM

    I just did a test submission in your form and I received the autoresponder

    It came from your email so I assume that it is working now.

    Could you please check and confirm.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Shininglights on January 11, 2017 at 07:45 PM
    Thank you!
    Seems to be working for me as well. Now I still have a problem
    with the submit button on another form:
    Nothing happens when I try to submit - no thank you page, no notification,
    no autoresponse.
    Would love to get this form up and running. Thanks very much. Susan

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    JotForm Support

    Answered by olivia on January 12, 2017 at 02:04 AM

    Hi Susan,

    I have opened a new thread for your last issue.

    Please follow your thread from this link: https://www.jotform.com/answers/1032411 

    Thank you.