Completed submissions are showing as Incomplete Payments on a PayPal form

  • FAS2011
    Asked on January 11, 2017 at 3:41 AM

    I have already had 2 customer PAY for their submissions, and the COMPLETE FORMS are ending up in the incomplete payments area, and I am getting ZERO notification!!!!!!!!!!!!!!!!!!!!!! WTF!!!!!

    Page URL: https://www.feathersandspikes.com/TheApplication.html
  • Boris
    Replied on January 11, 2017 at 6:59 AM

    If payments are processed by PayPal successfully, and submissions remain marked as your incomplete payments, it sounds like the IPN notifications may be disabled in your PayPal account.

    An IPN notification is what PayPal sends us when a payment from one of your forms has been processed, so that we can move the incomplete submission to your completed submissions, send out email notifications, and trigger any other integrations you may have set up on your form. The following guide describes how to enable IPN in your PayPal account:

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    I would also advise you to please read the following guide for more information about Incomplete Payments, and how they can be completed:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Should you experience any problems after enabling IPNs on your PayPal account and re-sending the notifications that weren't sent so far, please let us know and we'll gladly help. Thank you.