What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Delete existing payment tool

    Asked by lnodland on January 11, 2017 at 09:05 AM

    How to delete existing payment tool? I cannot load a payment tool on my form, so how am I supposed to delete it? All I get is a pop-up window. HELP!

     

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    JotForm Support

    Answered by Jan on January 11, 2017 at 11:41 AM

    You just need to select the payment field and then click the "delete" button. Here's a screenshot:

    Hope that helps. Let us know if you need further assistance. Thank you.

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    JotForm Support

    Answered by Jan on January 11, 2017 at 01:55 PM

    I don't think I gave you enough information about my problem. It won't let me add paypal. This pop-up window appears "You cannot add more than one payment tool. Please delete the existing one first". How do I delete the existing one?

     

    Is this the form (https://www.jotform.us/form/70097329071153) you're working to?

    You can only have 1 payment tool for each form. This is the reason why you are getting this error message. This means that you need to delete the existing payment tool in order to add another one.

    The payment field in your form is the "Select each item to get your total cost".

    You can delete the current payment integration by selecting the payment field and then by clicking the delete button

    Let us know if you need further assistance. Thank you.