Delete existing payment tool

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    lnodland
    Asked on January 11, 2017 at 09:05 AM

    How to delete existing payment tool? I cannot load a payment tool on my form, so how am I supposed to delete it? All I get is a pop-up window. HELP!

     

  • Profile Image
    Jan
    Answered on January 11, 2017 at 11:41 AM

    You just need to select the payment field and then click the "delete" button. Here's a screenshot:

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Profile Image
    Jan
    Answered on January 11, 2017 at 01:55 PM

    I don't think I gave you enough information about my problem. It won't let me add paypal. This pop-up window appears "You cannot add more than one payment tool. Please delete the existing one first". How do I delete the existing one?

     

    Is this the form (https://www.jotform.us/form/70097329071153) you're working to?

    You can only have 1 payment tool for each form. This is the reason why you are getting this error message. This means that you need to delete the existing payment tool in order to add another one.

    The payment field in your form is the "Select each item to get your total cost".

    You can delete the current payment integration by selecting the payment field and then by clicking the delete button

    Let us know if you need further assistance. Thank you.