STOP BOUNCE LISTING ME!

  • Profile Image
    zacleonard
    Asked on January 11, 2017 at 10:33 AM

    You put me on the bounce list again! PLEASE STOP DOING IT!

  • Profile Image
    liyam
    Answered on January 11, 2017 at 10:47 AM

    Hello zacleonard,

    If your email keeps on landing on the bounce list, this is because your mail server keeps on rejecting the emails sent to you. This inclusion happens automatically everytime your mail server sends a bounce back reply to JotForm's mail server.

    In order to address this, you will need to understand the text sent by your mail server to JotForm and talk to your email service provider about it. It would be great if you can share with us also the text given by your mail server in order for us to know if there is something that can be done on our end. This text is the one with the reason, at the time when you removed your email address in the bounce list.

    If you have questions, please let us know.

    Thanks.