What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can I no longer see the forms that have been shared with me ?

    Asked by LynnAyersRN on January 11, 2017 at 11:41 AM

    I do not have any forms, they disappeared at the first of the year for some reason. The company I work for does not know why I cannot see the forms they have shared.  

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 11, 2017 at 01:18 PM

    I have checked your account and found there are some shared forms indeed, to see them you need to click on the shared folder name: 

    If you're still unable to see your forms, please log out and log in again, if this still persists try with a different web browser and let us know how it goes. 

  • Profile Image

    Answered by LynnAyersRN on January 11, 2017 at 01:45 PM
    Sorry we fixed it by removing me as a subuser then adding me back…. seemed to work.

    ...
  • Profile Image

    Answered by LynnAyersRN on January 11, 2017 at 01:46 PM
    Originally that was not there



    ...