What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our subscription has reverted to Starter

    Asked by usspwdc on January 11, 2017 at 10:17 PM

    We upgraded to non-profit bronze on December 6th.  Now our subscription has reverted to starter and we are unable to process payments.  This is causing major problems.  Can you help?

    I've attached screen shots of our receipts.




    Barbara Williams, Treasurer








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    JotForm Support

    Answered by Chriistian on January 12, 2017 at 03:21 AM

    Apologies for the inconvenience. Your account is now back to Bronze Plan.

    If you need further assistance, please let us know.