What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notifications continue to bounce after removing from bounce listAsked by dsigroup on January 12, 2017 at 08:32 AM
Our notifications to "email@example.com" continue to be added to the bounce list. I have to remove the email address almost daily from the bounce list so that we continue to get the notifications. Is there anything we can do to prevent this email address from being added to the bounce list? The emails come through after I remove them so they are not bouncing from our email server.
It keeps on getting included in the bounce list because your mail server has been blocking emails coming from JotForm:Reason(s) : smtp; 553 Your IP [22.214.171.124] is on one or more DNS
It may seem that the message has been cut off, but as how I interpret it, the 126.96.36.199 IP address is being blocked by your mail host. So you can either contact your mail service provider and ask them to whitelist the IP or you can change your email address on your email notification settings.
I have also removed your email address from the bounce list but it's highly probable that it can get added there again unless you have made contact with your email service provider.
If you have questions, please let us know.