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    Notifications continue to bounce after removing from bounce list

    Asked by dsigroup on January 12, 2017 at 08:32 AM



    Our notifications to "downloads@dsigroup.org" continue to be added to the bounce list. I have to remove the email address almost daily from the bounce list so that we continue to get the notifications. Is there anything we can do to prevent this email address from being added to the bounce list? The emails come through after I remove them so they are not bouncing from our email server.





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    JotForm Support

    Answered by liyam on January 12, 2017 at 09:51 AM


    It keeps on getting included in the bounce list because your mail server has been blocking emails coming from JotForm:

    Reason(s) : smtp; 553 Your IP [] is on one or more DNS

    It may seem that the message has been cut off, but as how I interpret it, the IP address is being blocked by your mail host. So you can either contact your mail service provider and ask them to whitelist the IP or you can change your email address on your email notification settings.

    I have also removed your email address from the bounce list but it's highly probable that it can get added there again unless you have made contact with your email service provider.

    If you have questions, please let us know.