Account update

  • Profile Image
    Asked on January 12, 2017 at 09:31 AM

    Hi, I've entered new credit card payment information but my account still says that it is being downgraded on january 24, 2017.  Please advise on the status of this account.  Please email me at

  • Profile Image
    Answered on January 12, 2017 at 11:22 AM


    I checked your subscription and it was cancelled on 12/23/16. You need to resubscribe again when the scheduled downgrade is happened. 

    Your downgrade will be handled on January 24, 2017. Please re-subscribe again on that they with your new PayPal account. If you subscribe now, you will be paid twice for the remaining part of your old subscription.

    Please feel free to contact us for further queries.



  • Profile Image
    Answered on January 18, 2017 at 05:17 PM

    will we lose all of our content if we need to resubscribe?

  • Profile Image
    Answered on January 18, 2017 at 07:10 PM

    As mentioned by my colleague, David, in this thread, you will not lose any data. Since we understand that you will be upgrading right away once your account downgrades on the 24th.

    If you have other questions regarding this, please feel free to contact us again anytime.

    Thank you.