What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account update

    Asked by bnathan on January 12, 2017 at 09:31 AM

    Hi, I've entered new credit card payment information but my account still says that it is being downgraded on january 24, 2017.  Please advise on the status of this account.  Please email me at rmuhammad@nsbe.org.

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    JotForm Support

    Answered by seth on January 12, 2017 at 11:22 AM


    I checked your subscription and it was cancelled on 12/23/16. You need to resubscribe again when the scheduled downgrade is happened. 

    Your downgrade will be handled on January 24, 2017. Please re-subscribe again on that they with your new PayPal account. If you subscribe now, you will be paid twice for the remaining part of your old subscription.

    Please feel free to contact us for further queries.



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    Answered by bnathan on January 18, 2017 at 05:17 PM

    will we lose all of our content if we need to resubscribe?

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    JotForm Support

    Answered by Mike_G on January 18, 2017 at 07:10 PM

    As mentioned by my colleague, David, in this thread, you will not lose any data. Since we understand that you will be upgrading right away once your account downgrades on the 24th.

    If you have other questions regarding this, please feel free to contact us again anytime.

    Thank you.