What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm getting an error when I try to pay with PayPal?

    Asked by tronixboy on January 12, 2017 at 10:36 AM

    When I preview the form, I selected the items quantities, click submit to go to paypal to pay but I get a log in error message. 

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    JotForm Support

    Answered by Nik_C on January 12, 2017 at 12:19 PM

    Thank you for contacting our Support.

    That's quite normal. If you integrated your PayPal account in the form and then you try to pay with the same PayPal account, you're getting that error from the PayPal (you can not pay yo yourself).

    Hope this clarifies.

    If you have additional questions please get back to us.

    Thank you!