What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Connecting my account with DocuSign and Jotform

    Asked by janislea on January 12, 2017 at 07:17 PM

    I used the free trial for DocuSign and now I've upgraded it.  But when I create the forms it is still trying to use the trail DocuSign which won't work.

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    JotForm Support

    Answered by Kiran on January 12, 2017 at 10:58 PM

    I have tested a form in my account with my Free DocuSign account and see that it is working fine at my end. I am able to authenticate the DocuSign account and able to receive the submission normally.

    Could you try logging to your account and test the DocuSign in a private/incognito window or a separate browser and see if that works? 

    Please get back to us if you need any further assistance. We will be happy to assist you further.