My account was downgraded

  • Profile Image
    Paul Mountford 
    Asked on January 13, 2017 at 06:52 AM

    Hi  Just got thids from you

    Dear paulmountford, 

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired. 

    Re-upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team


    quickly followed by

    You have reached your JotForm upload limit


    It seems like you have reached your upload limit. Free accounts are limited to 100.00 MB of upload space. Your forms will be disabled on Monday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your upload limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.


    i pay monthly for my account and have done for several years.


    i had an email from you like this at the end of last year. i logged in and my account seemed fine.


    can you please tell me what is going on. i use these form for my business so if you deactivate my account i will be very short of money.


    thank you

  • Profile Image
    Answered on January 13, 2017 at 07:45 AM

    Hi Paul,

    When I check your invoices, I can see that you were charged double since September.

    Because of this reason, your $19 was refunded by my colleague and one of your subscription has been canceled. 

    I set your account to the Premium plan again. Sorry for the inconvenience.

    Your subscription should be renewed in Jan 23rd. 

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.