What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was downgraded

    Asked by Paul Mountford  on January 13, 2017 at 06:52 AM

    Hi  Just got thids from you

    Dear paulmountford, 

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired. 

    Re-upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=paulmountford

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

     

    quickly followed by

    You have reached your JotForm upload limit

     

    It seems like you have reached your upload limit. Free accounts are limited to 100.00 MB of upload space. Your forms will be disabled on Monday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your upload limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.

     

    i pay monthly for my account and have done for several years.

     

    i had an email from you like this at the end of last year. i logged in and my account seemed fine.

     

    can you please tell me what is going on. i use these form for my business so if you deactivate my account i will be very short of money.

     

    thank you

  • Profile Image
    JotForm Support

    Answered by amy on January 13, 2017 at 07:45 AM

    Hi Paul,

    When I check your invoices, I can see that you were charged double since September.

    Because of this reason, your $19 was refunded by my colleague and one of your subscription has been canceled. 

    I set your account to the Premium plan again. Sorry for the inconvenience.

    Your subscription should be renewed in Jan 23rd. 

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.