What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why would the PayPal payment go through, but Jotform submission not

    Asked by RGarrepy on January 13, 2017 at 04:04 PM

    2.)  As far as PayPal, why would the PayPal payment go through, but the Jotform not go through?

    3.) I have another Jotform where the PayPal is not going through at all.

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    JotForm Support

    Answered by Kiran on January 13, 2017 at 04:21 PM

    Could you confirm that the payments received by PayPal are from your JotForm? I have checked your JotForm titled "1.) 2017 Red Hot Visionista Leadership Level Payment and Registration PIF" and see that the submissions are in incomplete submissions. As I tried to submit the form, it redirected to PayPal without any issue at my end. 

    Could you try adding another test product to the Payment wizard and test it from your end to see if the submission is complete. Also, please take a look at the FAQs of PayPal Incomplete payments to know more about why your account is not displaying the submissions.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this information helps!