What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    500 internal error

    Asked by struscott on January 16, 2017 at 08:49 PM

    Hi There,

    since yesterday we have been unable to submit a form due to a 500 internal error. Our form has not been modified. Is there a issue at your end?

    Cheers

    Stuart

    Page URL:
    https://form.jotform.co/51326550491856

    Screenshot
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    JotForm Support Manager

    Answered by Jeanette on January 16, 2017 at 11:59 PM

    I have alerted our admins about this problem. Please accept our apologies for this issue. It should be resolved ASAP.

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    Answered by struscott on January 17, 2017 at 12:03 AM

    Hi there, I have cleaned out the forms from the submissions folder and it seems to be working now

     

    Cheers

    Stuart

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    Answered by struscott on January 17, 2017 at 12:53 AM

    Sorry forget that last comment! The 500 internal error has now gone, but

    it is not sending the files through to the google drive folder

    cheers

    Stuart

     

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    JotForm Support

    Answered by candy on January 17, 2017 at 03:21 AM

    Dear Stuart,

    As the second question is related to another topic, I have split the thread in order to assist better by our support team as the following linkhttps://www.jotform.com/answers/1036479

     

    We are going to answer your question at that link.

    Thank you.