500 internal error

  • struscott
    Asked on January 16, 2017 at 8:49 PM

    Hi There,

    since yesterday we have been unable to submit a form due to a 500 internal error. Our form has not been modified. Is there a issue at your end?

    Cheers

    Stuart

    Jotform Thread 1036139 Screenshot
    Page URL: https://form.jotform.co/51326550491856
  • Jeanette JotForm Support
    Replied on January 16, 2017 at 11:59 PM

    I have alerted our admins about this problem. Please accept our apologies for this issue. It should be resolved ASAP.

  • struscott
    Replied on January 17, 2017 at 12:03 AM

    Hi there, I have cleaned out the forms from the submissions folder and it seems to be working now

     

    Cheers

    Stuart

  • struscott
    Replied on January 17, 2017 at 12:53 AM

    Sorry forget that last comment! The 500 internal error has now gone, but

    it is not sending the files through to the google drive folder

    cheers

    Stuart

     

  • candy
    Replied on January 17, 2017 at 3:21 AM

    Dear Stuart,

    As the second question is related to another topic, I have split the thread in order to assist better by our support team as the following link: https://www.jotform.com/answers/1036479

     

    We are going to answer your question at that link.

    Thank you.